Should I turn off the water?

Yes, until you find the leak. The valves are behind the washer.

Are braided steel hoses worth it?

Yes. Old rubber hoses are a common source of floods.

Washer Leaking Water

Find out when it leaks. During fill points to hoses or the inlet valve. During drain points to the pump or drain hose. Front-loaders also leak from a torn door boot.

Common causes

Inlet hoses. Loose, cracked or bulging at the back.
Door boot. The rubber seal on a front-loader tears or gets something caught in it.
Drain pump or hose. A cracked pump housing or a loose clamp.
Too much soap. Suds overflow, especially with non-HE detergent in an HE washer.
Tub seal. A worn seal under the tub, often with a bearing noise.

Checks you can do safely

Turn off power (and water or gas where it applies) before you reach inside any appliance.

Turn off the water and look at both hoses at the back.
Wipe the floor dry and run a short cycle. Watch when the water shows up.
Look around the door boot for tears or a sock caught in it.
Use HE detergent and the right amount.

When to call us

Call if water comes from under the machine, if the pump area is wet, or if the leak comes with a loud spin. We work Monday to Friday, 8 to 5, across Dallas, Tarrant, Collin, Denton, Rockwall, Ellis and Johnson counties. The service call is $150 and we waive it if you go ahead with the repair. Parts and labor are covered for 90 days.

Service page: washer repair.